Terms & Conditions

1. Our Role & Relationship

• Content Kitchen operates as a white-label back-office creative, development, and video editing team for marketing, branding, and digital agencies.
• All services are delivered under your agency’s brand.
• We are responsible for execution and delivery only.
• Your agency is solely responsible for:
  • End-client communication and approvals
  • Gathering all content, assets, logins, and instructions from your clients
  • Providing final approvals before project completion
• We hold no direct liability towards your end clients.

2. Working Hours & Communication

• Standard working hours: Monday to Friday, 10 AM – 7 PM Pakistan Standard Time (PKT).
• Communication via Email, Slack, or ClickUp, as agreed per project.
• Response time: within 24 business hours.
• No meetings, deliveries, or support on weekends or Pakistani public holidays unless pre-scheduled for an additional fee.

3. Payments & Invoicing

• All services require 100% upfront payment, unless otherwise stated.
• Website projects follow a milestone payment structure (see Website Services section).
• Payments are non-refundable once work has commenced.
• Late payments will pause all work and may incur a $50 late payment fee per week overdue.

4. Agency Responsibilities

• Provide all necessary materials upfront:
  • Complete briefs and instructions
  • Brand guidelines, logos, images, content
  • All required logins and credentials
• Review and forward deliverables to your clients promptly.
• Provide consolidated feedback within 2 business days.
• Ensure end-client approvals are obtained before final delivery.

5. Turnaround Times

• Timelines begin only after:
  • Full payment is received
  • All required materials and briefs are submitted
• Delays due to missing or unclear information will extend timelines.
• We are not liable for missed deadlines due to such delays.

6. Revision Policy

• Each service includes a set number of free revisions.
• Revisions must be requested within 2 business days of receiving drafts.
• Minor revisions: text edits, color tweaks, layout adjustments.
• Major revisions: concept changes not included; quoted as new tasks.
• Extra revisions billed at $30/hour.

7. Rush Work & Priority Fees

• Rush projects incur a fee of 25–50% based on scope and availability.
• Subject to current workload acceptance.

8. Inactivity, Pausing & Expiry

• No agency response for 10 business days = project paused.
• Paused for 30+ days: $100 reactivation fee.
• Paused for 60+ days: marked as completed, no refund.

9. File Retention & Deletion Policy

• Download final deliverables within 14 days of project completion.
• After 14 days: all files permanently deleted. Retrieval not possible.
• Long-term storage available for a monthly fee.

10. Ownership & Intellectual Property

• Final deliverables become your property upon full payment.
• We may showcase anonymised versions in our portfolio unless agreed otherwise.
• Source files not included unless purchased separately.

11. Confidentiality & White-Label

• We maintain strict confidentiality of your operations.
• We will never contact your clients directly.
• We operate under a white-label NDA approach.

12. Cancellation & Refunds

• Before work begins: full refund.
• After work starts: partial refund (minus time, admin, and costs).
• After delivery: no refunds.
• Cancelled due to inactivity (60+ days): no refunds.

13. Legal

• Governed by laws of Pakistan and UAE.
• Disputes resolved in Karachi or Dubai courts.

Graphic Design Services – Specific Terms

• Requires complete brief, content, and assets upfront.
• Includes 2 rounds of revisions per design.

* Copywriting, stock images, and premium fonts not included.

Video Editing Services – Specific Terms

• Short-form (≤60s): 2–3 business days
• Long-form (podcasts, events): 5–7 business days
• 1 revision included. Additional billed at $30/hour

Bundles: Use within 60 days. No carryovers or refunds after expiry.

Footage Requirements:

• Organized, labeled folders with timestamps and notes.
• Unorganized footage incurs $50/hour review fee.

Website Services – Specific Terms

Payment Schedule:

• 50% upfront
• 25% after design approval
• 25% on final delivery before handover

• All content, branding, and integration details must be submitted upfront.
• Delays due to missing content will extend timelines.
• No content for 10 business days = project paused.

Social Media Management – Specific Terms

• Monthly payments upfront.
• 30 days written notice required for pause or cancellation.
• Unused posts do not roll over.

Final Note

By proceeding with payment, you confirm that you have read, understood, and agree to these Terms & Conditions. We are committed to delivering excellence as your back-office creative partner with clarity, accountability, and a proactive approach to every project.